Privacy Policy

1. Introduction

This Privacy Policy explains how Weston-super-Mare Town Council (“we”, “us”, “our”) collects and uses personal data through the Visit Weston website.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Weston-super-Mare Town Council is the data controller for this Website.

3. Information We Collect

We may collect and process the following types of information:

  • information you provide through contact forms or enquiries
  • contact details (such as name, email address, telephone number)
  • details of requests or services you enquire about
  • technical data, including IP address, browser type, and usage data

4. How We Use Your Information

We use your information to:

  • respond to enquiries and provide requested information
  • manage and improve the Website
  • monitor and analyse Website usage

We will only send marketing communications where you have provided your consent.

5. Website Platform and Analytics

This Website is built using WordPress, which may process limited technical data as part of its functionality.

We use Google Analytics to collect anonymised information about how visitors use the Website. This helps us improve content and user experience.

Google Analytics may collect:

  • IP address (anonymised where possible)
  • pages visited and time spent on the Website
  • device and browser information

Google acts as a data processor on our behalf. Data may be transferred outside the UK; where this occurs, appropriate safeguards are in place.

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • consent (for marketing and certain cookies)
  • legitimate interests (to operate and improve the Website)
  • legal obligation (where required by law)

7. Sharing Your Information

We may share your data with:

  • trusted service providers (e.g. website hosting providers)
  • analytics providers (e.g. Google Analytics)
  • regulatory or legal authorities where required

All third parties are required to respect the security of your data.

8. International Transfers

Some of our service providers (such as Google) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy decisions
  • standard contractual clauses

9. Data Security

We take appropriate technical and organisational measures to protect your personal data.

10. Data Retention

Personal data is retained in line with Weston-super-Mare Town Council’s data retention policies and only for as long as necessary.

11. Your Rights

You have the right to:

  • access your personal data
  • request correction or deletion
  • restrict or object to processing
  • withdraw consent (where applicable)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Cookies

We use cookies to improve your experience. Please see our separate Cookie Policy for full details.

13. Third-Party Websites

This Website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact: vic@wsm-tc.gov.uk.